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Order Form (Available in Taiwan Only)
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Order Information
This product is sold as a set of two items (1.2kg OB-1 Coffee Roaster + Cooling Module) and includes a one-year warranty. Please refer to the warranty terms below. If you have any questions, feel free to contact us.*As this is a heavy-duty item, additional fees may apply for manual carrying upstairs (in buildings without elevators), and you will need to inform us in advance if such service is required.
Warranty Terms & Service Details
Before You Purchase ▼
This product is not a common household appliance. Please ensure your installation environment meets the required conditions and that you understand the safety instructions.
Our delivery service includes transportation and placement only. It does not include unboxing or installation.
On-site installation is an additional paid service, starting from NTD 5,000 per case. The actual fee may vary depending on the on-site environment. Please contact customer service if you require this service.
Because this is a heavy-duty product, in some areas the availability of local logistics manpower and traffic conditions may require additional personnel for manual carrying upstairs in buildings without elevators. If this applies, we will inform you in advance when arranging the shipment.
Please note that even within the warranty period, transportation fees for sending the product in for repair will still be charged (except when delivered in person). After repairs are completed, the return shipping cost will be covered by the company. For details, please refer to the maintenance service section below or contact customer service.
Some components may show natural patterns or textures (such as solid wood parts). As long as these do not affect operation and use, they will not be considered defects and cannot be returned as defective goods.
Order Process ▼
[Order Procedure]
1. After you complete the online form, we will contact you by email with attached documents.
2. After confirming that the attached documents are correct, please sign and return the quotation.
3. You may remit payment according to the bank account information (a deposit is acceptable).
4. Please provide the last five digits of your remittance account number. Once verified, your order will be confirmed.
5. The remaining balance must be paid before shipment. We will also contact you to confirm the delivery time slot.
[Payment Information]
CTBC Bank (822)
Fujin Branch (2134)
Account Number: 134-54-010164-9
If you have any questions, please feel free to contact us:
PRCE LTD.
02-8913-2001
Delivery Service Information ▼
Delivery fees will be quoted in advance. If you have any questions, please contact our customer service center.
The delivered goods will be placed on the floor designated by you. We do not provide relocation of existing furniture or equipment, so please ensure that adequate space is reserved for placing and installing this product.
As this is a heavy-duty product, if manual carrying upstairs is required (in buildings without elevators, stairs only), additional fees will apply, and you must inform us in advance so it can be noted.
If no special moving requirement is noted, the goods will by default be delivered to the building (community) management office, entrance, or a ground-level public area on the same floor, where the recipient or an authorized person may sign for them.
If you make an on-the-spot request for additional carrying services, we may still assist within the agreed delivery arrangement, but please note that the above-mentioned extra fees will apply.
For any changes to delivery service, you must request changes or cancellation at least two days before the scheduled date. If the goods are already in transit and you cancel the delivery, the delivery charge cannot be refunded.
If no timely notice is given or the delivery is cancelled without proper reason, an additional service fee may be charged. Please keep your phone reachable to avoid a second delivery charge.
Since delivery conditions vary on the actual day, we can only provide an approximate time window and cannot guarantee an exact delivery time. Thank you for your understanding. (The carrier will still call you 5–10 minutes before arrival.)
Warranty Policy ▼
（1） For malfunctions occurring under normal use within the warranty period, one year of free repair service is provided from the date of purchase.
（2） Warranty coverage includes the main unit and cooling fan (excluding ducts, cables, lubricants, and other complimentary items).
（3） Warranty members must register the purchase date and serial number to receive one year of free warranty service.
（4） If registration is delayed or not completed, a clearly identifiable invoice or shipping document (stating product model, sales channel, and purchase/shipping date) may be used as proof of purchase.
（5） If no warranty registration or valid proof of purchase can be provided, the warranty period will be calculated based on the product serial number and the factory shipment date recorded by the company.
（6） In addition to online registration, products sent for repair must have identifiable serial numbers and model labels. Please do not remove any labels or tamper-proof stickers; otherwise, the repair request cannot be accepted.
（7） Inspection and repair of products that are out of warranty will incur service charges.
（8） Note: In the following cases, repair fees will be charged even within the warranty period:
▲ Damage caused by force majeure such as natural disasters (flood, fire, earthquake, lightning, typhoon, etc.), biological damage (rodents, insects, etc.), or harsh environments (humidity, high temperatures, compression, highly corrosive environments, abnormal voltage, etc.).
▲ Damage caused by human error (scratches, dropping, impacts, cracks, heavy blows, loss, improper storage, or inserting materials other than coffee beans).
▲ Damage caused by using the equipment for purposes other than its original intended use.
▲ Damage caused by self-modification or repair, or repair/modification performed by non-authorized third parties (as determined by the condition of tamper-proof stickers).
▲ Damage caused by the use of non-authorized parts or accessories.
▲ Damage caused by the use of extension cords or adapters.
▲ Damage not attributable to defects in product materials or manufacturing.
▲ Warranty registration content that does not match the actual product, is illegible, or has been altered.
（9） Even if no parts are replaced, or if the product is deemed irreparable or the repair is abandoned, maintenance and inspection fees may still be charged.
（10） Depending on the production cycle of parts, Craftsman Coffee Equipment may use new or refurbished parts when repairing products, provided that product performance and safety are not affected. We guarantee the quality and safety of all replacement parts.
（11） All parts removed and replaced under warranty belong to PRCE Ltd
（12） Repair time will vary depending on the machine, logistics, staffing, and national holidays. The repair schedule will be flexibly adjusted and notified by the company. You may check the status on our website or contact our service staff.
（13） Members’ personal information (such as name, phone number, and address) will be used only for repair management and pickup notifications.
（14） The company is not responsible for safekeeping any accessories other than the repair item itself. If other items must be left temporarily, please carefully confirm their specifications and quantities; otherwise, the repair form will serve as the record.
（15） The company is not responsible for storing, maintaining, backing up, or restoring any data stored in the device (such as roasting curves, historical logs, etc.). Please back up all relevant data before sending the product in for repair.
（16） When sending in or picking up the repaired product, please check on the spot that the items and accessories match the records and inspect their external condition.
（17） Commercial users who require emergency repairs or regular maintenance are advised to contact our customer service specialists.
Maintenance Service ▼
Pickup & Return Service：
For pickup and return service, please submit an online repair request and select “Pickup & Return.” We will process your request as soon as possible.
To protect the machine from damage during transportation, please use the original packaging box. If the original box is lost, you may note this to customer service and purchase a replacement shipping box.
Pickup and delivery fees will vary depending on region and carrying distance. A quotation will be provided in advance, and the service will be carried out upon your approval.
Within the warranty period, the shipping cost for returning the repaired product will be covered by the company.
In-Person Repair：
Operating hours for each service center may differ. Please check before visiting and complete the online repair request in advance.
Once your in-person repair reservation is confirmed, you may bring the product or component to the designated service center for repair.
After the repair is completed, we will notify you via SMS or phone call to pick up the item.
The storage period for repaired items is 14 days from the date of pickup notification. A storage fee of NTD 50 per day will be charged after this period. If the item is still not collected within three months from the day following notification, it will be deemed abandoned and may be disposed of by the company without compensation.
Please bring your ID card, driver’s license, or National Health Insurance card for verification when picking up the item.
If someone else is collecting the item on your behalf, both your and the representative’s identification documents (ID, driver’s license, or NHI card) are required.
Service Center:
Taipei Service Center: B2, No. 205, Sec. 3, Beixin Rd., Xindian Dist., New Taipei City
[Tel] 02-89132001
[Hours] Mon–Fri 09:00–11:45 / 13:00–18:00
Taoyuan Service Center: No. 18, Gongye 1st Rd., Pingzhen Dist., Taoyuan City
[Tel] 03-4393025
[Hours] Mon–Fri 09:00–12:00 / 13:00–18:00
Taichung Service Center: No. 135, Shengping St., West Dist., Taichung City
[Tel] 04-23020619
[Hours] Mon–Fri 11:00–20:00; Sat (Drop-off only) 11:00–18:00
Tainan Service Center: No. 49, Qingnian Rd., West Central Dist., Tainan City
[Tel] 06-2217374
[Hours] Mon–Fri 11:00–20:00; Sat (Drop-off only) 11:00–18:00
Kaohsiung Service Center: No. 29, Changming St., Sanmin Dist., Kaohsiung City
[Tel] 07-2354340
[Hours] Mon–Fri 11:00–20:00; Sat (Drop-off only) 11:00–18:00
Mail-In Repair：
Please submit an online repair request and select “Mail-in Repair.”
If you choose mail-in repair, please use the original product packaging to avoid damage during transportation. If the original box is lost, you may note this to customer service and purchase a replacement shipping box.
Please fill in the following shipping information:
Recipient: PRCE Ltd
Repair Address：B2, No. 205, Sec. 3, Beixin Rd., Xindian Dist., New Taipei City
Tel： 02-8913-2001
Return shipping for repaired items will be covered by the company.